FAQ
Discover the answers to our most frequently asked questions in our FAQ section. At MINO, we're dedicated to providing assistance and saving you time.
Order Information & Concerns
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If you require any changes or wish to cancel your order, kindly contact us as soon as possible. Please note that once our warehouse has processed your order, we will be unable to accommodate any modifications.
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The status 'Unfulfilled' simply indicates that we have received your order successfully. Once your order is shipped, you will receive a tracking number, and the status will be updated to 'Fulfilled'.
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If your order was unexpectedly canceled, it is possible that our fraud filter flagged it as potentially fraudulent. If you are certain that this is not the case, we recommend placing a new order using a PayPal account. If you don't have a PayPal account, you can easily sign up at www.paypal.com.
Care and Specifications
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In designing MINO, we meticulously considered every feature. This led us to select the Japanese High-Precision Quartz Movement, widely acclaimed as one of the industry's best.
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Our leather straps are meticulously crafted from premium, genuine leather for the highest quality and durability.
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Our link bracelet and mesh strap are expertly crafted from high-quality solid stainless steel, ensuring both durability and a sleek, polished finish.
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Our watches feature glass crafted from durable hardened mineral crystal.
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You can find the batteries for our watches at electronic stores, as well as most watch repair or jewelry shops. We recommend seeking assistance from a watch repair shop or jeweler for battery replacement. It is not recommended to replace the battery yourself as it requires special tools and may result in damage to the watch.
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You can clean your leather strap using a damp cloth and a mild leather cleaner. Please avoid using water, as it can damage the leather.
To ensure the longevity of your watch's leather strap, it's essential to protect it. We recommend keeping the strap as dry as possible at all times and avoiding prolonged exposure to sunlight to prevent discoloration.
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Most of our watches are rated at 3ATM, making them water-resistant rather than waterproof. They can handle humidity and withstand water splashes from activities like handwashing or light rain, but they are not suitable for full submersion.
As a reminder, always push the crown back in after adjusting the time to prevent any condensation from entering.
Payments & Safety
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Absolutely! We take the security of your payment data very seriously and have implemented comprehensive measures to ensure its safety and confidentiality. Here's how we protect your payment data:
Trusted Payment Gateways:
- We have partnered with reputable payment gateways like Stripe, Shop Pay & PayPal to handle your transactions. These providers are known for their robust security infrastructure and commitment to safeguarding customer information.
Encryption:
- To secure your data during transmission, we use industry-standard SSL (Secure Socket Layer) encryption. This technology ensures that any sensitive information you enter, such as credit card details, remains confidential and cannot be accessed by unauthorized parties.
PCI Compliance:
- Our chosen payment gateways adhere to the highest security standards defined by the Payment Card Industry Data Security Standard (PCI DSS). This means they implement stringent security measures to protect your payment information.
Tokenization:
- When you make a payment, your credit card information isn't stored on our servers. Instead, it's tokenized and securely saved by the payment gateways. This approach ensures that even in the unlikely event of a data breach, your sensitive payment data remains secure.
Two-Factor Authentication (2FA):
- Some of our payment gateways offer extra layers of security, such as two-factor authentication. This adds an additional level of protection to your transactions, preventing unauthorized access.
Fraud Detection:
- Our payment gateways employ advanced fraud detection systems to identify and prevent fraudulent transactions. This proactive approach adds an extra layer of security to your transactions.
We understand that customers have varying preferences for payment gateways based on their geographical location. With this in mind, we offer a diverse range of payment options to cater to your specific needs. Our commitment to providing tailored payment solutions demonstrates our dedication to delivering exceptional service and ensuring your satisfaction.
Rest assured that your online shopping experience with us will be seamless and hassle-free. We have meticulously chosen our payment partners to ensure the utmost security and convenience. Your trust is invaluable to us, and we are fully committed to protecting your payment data.
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We offer a wide range of payment gateways, including Apple Pay, Paypal, Visa, MasterCard, American Express, Discover, Diners Club, Union Pay, JCB, Cartes Bancaires, eftpos Australia and more. You can choose the payment method that is most convenient for you.
Warranty & Other Information
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MINO offers a comprehensive limited warranty that covers manufacturer's defects for a period of two years from the original purchase date. Our warranty ensures that if any watch parts or mechanics fail to function properly due to a manufacturing defect, we will repair or replace your product free of charge. However, please note that the warranty does not cover damages resulting from water, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.
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We're based in the United States.
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That's great to hear! To explore collaboration opportunities with MINO, Please click here to get in touch with us. Kindly provide some information about yourself and why you're interested in collaborating with us. We will review your inquiry and get back to you as soon as possible.
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That's fantastic! To apply for the position of a social media ambassador at MINO, please click here to get in touch with us. Kindly provide the details of your social media account(s), a brief introduction about yourself, and explain why you are interested in being our social media ambassador. We will review your application and respond to you as soon as possible.
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Thank you for your interest in becoming a reseller of MINO watches. However, at the moment, we do not have a reseller or wholesale program in place. We appreciate your enthusiasm, and we encourage you to stay updated on our website and social media channels for any future announcements or opportunities regarding reselling MINO watches. If we do decide to establish a reseller program in the future, we will make sure to communicate it to our customers and followers. If you have any other questions or inquiries, please click here to get in touch with us.
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Please click here to get in touch with us. We’ll get back to you as soon as we can.
